The helpdesk that does the work.

Orpheon resolves employee requests by running automations your team teaches it in plain language.

#it-help today 9:04
j.okafor · 9:04

Maya Chen starts Monday — can someone get her set up in Ramp?

orpheon · 9:04

Maya is in Workday as a full-time Design hire starting Feb 9. onboard-new-hire-finance will invite her to Ramp under the Design cost center with the standard monthly limit. Approve?

approved · j.okafor (manager) · 9:12
workday.worker.getidentity verified
ramp.user.invitesent · design cost center
ramp.user.get_invite_statusread back · pending acceptance
run 018f-4c2a · succeeded3 steps · 1.8s
why orpheon exists

Most tools stop at the ticket. Orpheon owns the fix.

Internal service work has three layers. Legacy ITSM handles the first two. Orpheon handles all of it.

Layer 1 — Engagement

Where people ask

Slack, the employee portal, email. Orpheon meets employees where they already are.

Layer 2 — Record

Where work is written down

Integrate seamlessly with your existing ITSM solution or use Orpheon as the source of truth for tickets, access grants, and workflow runs.

Layer 3 — Actuation

Where the fix happens

Reviewed, versioned code that unifies, automates, and legibilizes your employee IT lifecycle.

studio

Teach it the work in plain language.

Describe the automation in conversation and Orpheon will draft deterministic workflows for you to review. Review the diff in TypeScript or in our no-code editor.

you describe it
When Workday marks a new hire as started, invite them to Ramp with their department’s cost center and our standard limit. Manager approves first.
studio agent
Drafted onboard-new-hire-finance. It verifies the Workday record, waits for manager approval, invites the user in Ramp, and reads back invite status before reporting success.
test run · passed against sandbox
orpheon drafts the code
export default async function (ctx) {
  const hire = await ctx.integrations.workday
    .worker.get({ id: ctx.inputs.workerId });
  if (hire.status !== "ACTIVE") {
    throw new Error("No active Workday record.");
  }
  // manager approval runs before this step
  const invite = await ctx.integrations.ramp
    .user.invite({
      email: hire.workEmail,
      department: hire.department,
    });
  // read back before reporting success
  return ctx.integrations.ramp.user
    .get_invite_status({ id: invite.id });
}
the same code, in plain english
triggerWorkday reports a new hire has started
Verify the Workday record is active
approvalGet approval from the hire’s manager
Invite to Ramp with the department cost center
waitUntil the invite is accepted
Read back invite status and report

The first occurrence is a ticket. Every occurrence after is an automation.

access

Access granted on time, and taken back on time.

“I need AWS” becomes the right account, the right role, a reason on file, and an expiry — approved by the resource owner in Slack, revoked on schedule without a follow-up ticket.

access grantgr-2214
resourceaws · prod-read
granteemaya.chen
approved byowner · s.varga
reasonon-call rotation, february
expires2026-02-23 09:00 · auto-revoke scheduled
integrations

Speak to the systems you already use

okta microsoft entra google workspace google drive slack jira confluence notion workday ramp brex jamf kandji ironclad + your internal APIs

Something in-house? Point Orpheon at any internal HTTPS API and it becomes a first-class action.

Ready for the security review

Get the security overview →
As much (or as little) automation as you want Configure workflows to run automatically or require review for new automations and their revisions.
Credentials never touch workflow code Secrets are injected server-side by a proxy. Workflow code, and the model, never see them.
An audit trail that writes itself Append-only log of every action. Published reports are attested, with every figure compiled from run records.

Watch your most repetitive ticket disappear.

Bring us your use case and we’ll build the automation with you!

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